Starting November 4, 2017, the President's 8888 Citizens' Complaint Hotline, which was temporarily hosted by the Civil Service Commission (CSC) since August 1, 2016, is being fully managed and operated by the Office of the President through the Office of the Cabinet Secretary. The CSC, however, will continue to attend to queries, complaints, requests for assistance, and other types of feedback on government frontline services through the Contact Center ng Bayan.
The facility currently runs from Monday to Friday, 6 a.m. to 11 p.m. Starting January 3, 2018, the CCB can be reached Mondays thru Fridays from 6 a.m. to 9 p.m.
Source: Civil Service Commission
Effective January 2018 and onwards, the monthly premium contributions shall be at the rate of 2.75% computed straight based on the monthly basic salary, with a salary floor of P10,000 and a ceiling of P40,000, to be equally shared by the employees and employer. With the removal of the salary brackets, computation hall be based on the following table:
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